Camerabox - Frequently Asked Questions

How does my camera or lens warranty work?

For purchases made on or after the 1st May 2010:

A five year warranty is provided. In the first 30 days, return the product to Camerabox for exchange or repair. The first year of the warranty is covered as per the terms of the manufacturer warranty by Camerabox. In the second year of the warranty, where a manufacturer does not provide warranty coverage, parts and labour warranty coverage will be provided by Camerabox who will arrange repairs with a designated service centre. In the remaining 35 months Camerabox will provide warranty cover of parts only.

Always return your product to Camerabox Ltd. Failure to do so will cause a delay in service and you may incur unnecessary postage or direct costs with a service centre. Please be aware that the warranty coverage applies to breakdown and does not cover accidental damage caused.

For purchases made on or after the 1st February but before the 1st May 2010:

A three year warranty is provided. In the first 30 days, return the product to Camerabox for exchange or repair. The first year of warranty is covered as per the terms of the manufacturer warranty by Camerabox. In the remaining 23 months, where the manufacturer does not provide warranty coverage, parts and labour warranty coverage will be provided by Camerabox who will arrange repairs with a designated service centre.

For purchases made before the 1st February 2010:

A two year warranty is provided. In the first 30 days, return the product to Camerabox only for exchange or repair. The first year of warranty is covered as per the terms of the manufacturer warranty by Camerabox. In the remaining 11 months, where the manufacturer does not provide warranty coverage, parts and labour warranty coverage will be provided by Camerabox who will arrange repairs with a designated service centre.

Underwater Products

If you have purchased an underwater product, such as a Camera, please check the capability depth of the product. DO NOT go over the recommended depth, also make sure all catches and compartments, such as memory card compartments, are properly shut; if for any reason they are not shut properly or have gone over the recommended depth, water will penetrate into the main circuit of the camera. This will not be covered by the warranty and therefore will not be repaired under the warranty. Also certain cameras will need their seals replaced every 6 months, please check the camera's manual or the manufacturer's website for this information. The official manufacturer repairer will provide information to enable you to determine what depth or where the leak has taken place. Also please note that if the camera is taken into salty water the camera must be rinsed immediately after, otherwise the salt will dry and damage the door seal and can cause water to penetrate into the camera in future use.

What time do I need to order by to ensure next day delivery?

See shipping costs and times policy.

The camera I require is out of stock, when will this be back in stock?

When we are made aware of a delivery date for a camera to be recieved into stock, this is advertised on our website.

My camera has security stickers on from Camerabox and not the manufacturer. Why is this?

All cameras that come into our warehouse are security checked for missing items (batteries, chargers etc) before being sent out to our customers. This is to avoid disappointment to our customers when opening the box. Once the contents have been checked and verified, boxes are immediately packaged for dispatch.

If an item is out of stock and arriving on a certain date will you send out on the date it is arriving?

We rarely ship out the days the deliveries come in due to the sheer size of the deliveries we receive from our suppliers, it is also is very dependent on what time of day the deliveries arrive, whether it be before or after 5pm. (orders before 5pm for mainland UK but 3pm for Europe and pre-12 deliveries)

An Item Is Missing

Very rarely because an item is out of stock we will send to you at a later date. We will not charge you extra for shipments. The invoice you receive with your order will tell you which items will follow. If you still have questions about items missing from your order, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.

See more on our Shipping Policy.

My Order Didn’t Arrive

All orders are shipped next day delivery. This is our only service. If you wish to track an order, go to Track Your Orders. If you still have questions about an order that has not arrived, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.

See more on our Shipping Policy.